Nationwide Building Society

Financial Ombudsman decision DRN-4087233 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Service failure

In the Ombudsman’s words

Nationwide wrote to Mr K and Mrs K to say they would no longer be offering banking facilities to themAccount closed or refused

blocked access to the account while they did soFunds blocked or frozen

failings by Nationwide that I’ve identified – around the length of time the review took, and the communication during this periodService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4087233.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.