Clydesdale Bank Plc
Financial Ombudsman decision DRN-4087164 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Jun 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
pay interest at 8% simple on this refund to Mr and Mrs K, from the date of payment to the date the refund is paid.Interest and rates
The complaint Mr and Mrs K complain about how long it took Clydesdale Bank Plc to process and approve their application for a new fixed interest rate mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4087164.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.