HSBC UK Bank Plc
Financial Ombudsman decision DRN-4085319 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
In July 2021, HSBC finalised their review and decided to end their banking relationship with E.Account closed or refused
HSBC restricted E’s accounts – including the money in them – while they carried out a review.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4085319.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.