Metro Bank PLC

Financial Ombudsman decision DRN-4084723 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Metro took the view that it needed to look into the payments and how Mr S was operating his account. So, it blocked Mr S’s account and reviewed the account.Account closed or refused

Mr S discovered that Metro had restricted his account when he tried to take some money out of a cash machine and couldn’t do so.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4084723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.