Bank of Scotland Plc

Financial Ombudsman decision DRN-4083517 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Halifax confirmed a number of times that the new rate was in place from 1 July 2022.Interest and rates

Halifax had made a mistake in leading Ms M and Mr O to believe that a new product was in place from July 2022.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4083517.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.