The Co-operative Bank Plc

Financial Ombudsman decision DRN-4082167 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

I will only consider here Ms O’s complaint about arrears interest added to Miss O’s mortgage from 26 November 2015, until she redeemed her mortgage on 25 November 2021, and about the addition of any debt recovery fees or charges applied to Miss O’s mortgage in the same periodCharges and fees

Ms O complains about how The Co-operative Bank Plc trading as Platform managed her mortgage, prior to its redemption in November 2021.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4082167.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.