Barclays Bank Plc
Financial Ombudsman decision DRN-4076613 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Barclays therefore closed H’s account in line with the terms and conditions of that account.Account closed or refused
Barclays made errors after it closed H’s account, and that those errors meant H’s director didn’t receive Barclays’ cheque for the account balance as quickly as she should have done.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4076613.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.