Clydesdale Bank Plc
Financial Ombudsman decision DRN-4065510 Not upheld
Not upheldoutcome, as published by the Ombudsman
£320redress stated in the decision
Wed Jun 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss R disputes payments of £319.96 and £100.46 made from her account using her card detailsUnauthorised transaction
Miss R didn’t agree and wanted her complaint to be reviewed. She maintained that Clydesdale had taken too long to respond to her complaint.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4065510.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.