Metro Bank PLC

Financial Ombudsman decision DRN-4063608 Upheld

Upheldoutcome, as published by the Ombudsman

£19,500redress stated in the decision

Wed May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

I’m satisfied that the transactions Mr M disputed weren’t authorised by him.Unauthorised transaction

Metro Bank should refund all of the transactions Mr M disputed – in total he disputed 37 transactions worth just over £19,000 – together with the fees he was charged for those transactions to be processedCharges and fees

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4063608.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.