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Coventry Building Society
Financial Ombudsman decision DRN-4060144 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Mr K complains that Coventry Building Society (CBS) closed his account.Account closed or refused
In April 2021 he found that his account had been restricted, and he wasn’t able to transact on it.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4060144.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.