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Wirecard Card Solutions Limited

Financial Ombudsman decision DRN-4056041 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

I remain satisfied that these were unauthorised transactions as per the PSRs.Unauthorised transaction

Wirecard Card Solutions Limited blocked his Pockit account and withheld the funds.Funds blocked or frozen

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4056041.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.