Bank of Scotland Plc

Financial Ombudsman decision DRN-4055878 Upheld

Upheldoutcome, as published by the Ombudsman

£605redress stated in the decision

Thu Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

remove any negative information recorded on his credit file in regard on this amountCredit file reporting

Mr Q complains that Bank of Scotland plc trading as Halifax incorrectly dealt with his chargeback requestCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4055878.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.