Bank of Scotland Plc

Financial Ombudsman decision DRN-4053860 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr L complains that his Bank of Scotland plc (“BOS”) card was declined numerous times.Card dispute or chargeback

Mr L is also unhappy at the service he received when he raised these issues with BOS.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4053860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.