PSI-Pay Ltd

Financial Ombudsman decision DRN-4053620 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

he contacted PSI and said that four transactions on his account totalling £176.80 - were unauthorised.Unauthorised transaction

PSI had suspended Mr M’s account while they investigated the unauthorised transactions.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4053620.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.