Bank of Scotland Plc

Financial Ombudsman decision DRN-4050624 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£550redress stated in the decision

Wed May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr G has complained that Lloyds Bank plc didn’t refund all the disputed cash withdrawals from his account made from 2016.Unauthorised transaction

Mr G also said the service he and his daughter received in trying to investigate this was significantly difficult and distressingComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4050624.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.