Santander UK Plc
Financial Ombudsman decision DRN-4038276 Upheld
Upheldoutcome, as published by the Ombudsman
£15,000redress stated in the decision
Thu Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
incur an Early Repayment Charge (ERC), which they want Santander to refund with interestCharges and fees
Santander UK Plc unfairly withdrew its offer to allow them to port their existing mortgage product with it to a new propertyMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4038276.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.