Barclays Bank Plc
Financial Ombudsman decision DRN-4036675 Upheld
Upheldoutcome, as published by the Ombudsman
£603redress stated in the decision
Tue Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr A complains Barclays Bank UK PLC trading as Barclaycard didn’t do enough when he had disputed transactions on his credit card.Card dispute or chargeback
Barclaycard wrote to Mr A several times during 2021 chasing him for payment and sent him a default notice.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4036675.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.