Clydesdale Bank Plc
Financial Ombudsman decision DRN-4036290 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Ms C complains that Clydesdale Bank Plc trading as Virgin Money didn’t give her notice that the interest rate on her buy to let mortgage was coming to an end.Mortgage administration
She also said that she wanted it to pay her £1,000 compensation for the stress, upset and waste of time it had caused – including delays in resolving her complaint as well as problems with the rate switch process.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4036290.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.