MONZO BANK LIMITED
Financial Ombudsman decision DRN-4034649 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Charges and fees, Credit file reporting, Complaint handling
In the Ombudsman’s words
Miss R’s account was restricted by Monzo following a freezing orderFunds blocked or frozen
Monzo has accepted it made a mistake doing this and have refunded fees of just over £75Charges and fees
Monzo also recorded late payment markers against Miss R for not repaying the overdraftCredit file reporting
Monzo didn’t confirm the details about how she could do this until 15 June 2021Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4034649.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.