Bank of Scotland Plc

Financial Ombudsman decision DRN-4028516 Not upheld

Not upheldoutcome, as published by the Ombudsman

£15redress stated in the decision

Tue Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr W is unhappy he wasn’t able to downgrade his accounts with Bank of Scotland plc (trading as “Halifax”) online.Account closed or refused

I acknowledge it would have been inconvenient for Mr W to need to ring to complete the downgrades, particularly during his working hours.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4028516.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.