Target Servicing Limited

Financial Ombudsman decision DRN-4024243 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Tue Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

caused unnecessary delays when they wanted to redeem their help to buy loanMortgage administration

Target acknowledged the poor service that Mr and Mrs A had receivedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4024243.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.