HSBC UK Bank Plc
Financial Ombudsman decision DRN-4020820 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Following the review, HSBC decided to close Mr B’s account and register a Credit Industry Fraud Avoidance System (CIFAS) marker against him.Account closed or refused
HSBC received a fraud report concerning the payments in question, and therefore blocked Mr B’s account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4020820.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.