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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4019423 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs S complains that Tesco Personal Finance PLC trading as Tesco Bank hasn’t dealt fairly with a claim she brought against it under the connected lender liability provisions of section 75 of the Consumer Credit Act 1974 (“section 75”) after her gym membership stopped.Card dispute or chargeback

pay Mrs S £100 in recognition of the distress and inconvenience she was caused by the way in which Tesco Bank dealt with her claimComplaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4019423.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.