HSBC Bank plc

Financial Ombudsman decision DRN-4019354 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Data and privacy

In the Ombudsman’s words

joint account with first direct which was frozen when Mr M notified the bank of their separationFunds blocked or frozen

The bank refused to provide this information, citing data protection concernsData and privacy

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4019354.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.