Santander UK Plc
Financial Ombudsman decision DRN-4013838 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
Mr B has complained that Santander UK Plc held him liable for transactions he says he didn’t make or otherwise authorise.Unauthorised transaction
Santander raised chargebacks on Mr B’s behalf after some delay, and gave him temporary refunds.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4013838.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.