Bank of Scotland Plc

Financial Ombudsman decision DRN-4005380 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr A complains that Bank of Scotland plc trading as Halifax caused delays to his remortgage.Mortgage administration

Halifax incorrectly told the solicitors in this call that a response had been sent that day – it had in fact been sent on 26 August 2022.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4005380.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.