Think Money Limited
Financial Ombudsman decision DRN-4003269 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Following, this Think Money closed Mr R’s account on 4 July 2022Account closed or refused
he had spent hours on the phoneService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4003269.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.