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TSB Bank plc
Financial Ombudsman decision DRN-3997438 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
TSB concluded that M hadn’t been eligible for the loan it had obtained and thought it had misused the loan funds. The findings of the bank’s review also led it to end its relationship with Ms A as a personal customer. It closed Ms A’s accounts with immediate effect on 15 June 2021.Account closed or refused
The bank restricted Ms A’s access to her accounts while it carried out its review.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3997438.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.