Lloyds Bank PLC

Financial Ombudsman decision DRN-3994491 Upheld

Upheldoutcome, as published by the Ombudsman

£420redress stated in the decision

Wed Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Miss S is unhappy Lloyds Bank Plc (Lloyds) closed her account without giving her a reason.Account closed or refused

The letter also explained the account would be blocked during this time and she would need to attend branch to access her money.Funds blocked or frozen

She is a full-time carer for her daughter, whilst also dealing with her own physical and mental health conditions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3994491.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.