Studio Retail Limited

Financial Ombudsman decision DRN-3990434 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

SRL should have closed the account in 2019Account closed or refused

passed to a specialist team dealing with vulnerable customersSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3990434.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.