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First Data Europe Limited
Financial Ombudsman decision DRN-3985133 Upheld
Upheldoutcome, as published by the Ombudsman
£13,141redress stated in the decision
Fri Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
failing to challenge a number of chargeback claims that were made against itCard dispute or chargeback
Rules cited
FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3985133.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.