Santander UK Plc
Financial Ombudsman decision DRN-3980667 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Santander closed Mr S’s account immediately when the review was complete.Account closed or refused
he attempted to withdraw some money in branch to pay a builder, only to be told his account was blocked.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3980667.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.