Barclays Bank UK PLC

Financial Ombudsman decision DRN-3976701 Upheld

Upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Mon Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

He wanted Barclays to pay back the overcharged interest, and refund the product fee of £1,795 that he and Mrs L paid to take out this mortgage.Charges and fees

The complaint Mr G and Mrs L complain about what happened when they tried to take out a new mortgage deal with Barclays Bank UK PLC, for their buy to let (“BTL”) property. They said Barclays caused considerable delaysMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3976701.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.