Bank of Scotland Plc

Financial Ombudsman decision DRN-3976350 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

applying adverse credit information to their credit fileCredit file reporting

They thought they had a mortgage with BOS but hadn’t received any statements about thisMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3976350.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.