Bank of Scotland Plc

Financial Ombudsman decision DRN-3970973 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,650redress stated in the decision

Thu Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mrs A and Mr Y complain that Bank of Scotland plc trading as Halifax (Halifax) is refusing to refund the amount Mrs A lost as the result of a scam.APP scam refund refused

When payments are made by card the only recovery option Halifax has is to request a chargeback.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3970973.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.