Bank of Scotland Plc

Financial Ombudsman decision DRN-3970699 Upheld

Upheldoutcome, as published by the Ombudsman

£2,800redress stated in the decision

Thu Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr G complains that Bank of Scotland plc trading as Halifax (“Halifax”) incorrectly closed one of his current accounts when they shouldn’t have.Account closed or refused

They upheld his complaint and said it was a genuine human error as to why the wrong account was closed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3970699.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.