PayrNet Limited

Financial Ombudsman decision DRN-3970649 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

PayrNet blocked Mr H’s account and held the money in it.Funds blocked or frozen

PayrNet should have provided Mr H with better service – namely it should have told him that it wasn’t releasing his balance back to him and what it had done with the money in his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3970649.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.