Bank of Scotland Plc

Financial Ombudsman decision DRN-3964751 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy

In the Ombudsman’s words

Halifax send text messages reminding their customers the bill is due if no payment has been received around a week before the payment is due.Data and privacy

Rules cited

CRM Code (APP scam reimbursement), UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3964751.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.