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MONZO BANK LIMITED

Financial Ombudsman decision DRN-3956661 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Monzo completed its review of Mr M’s account on 22 November 2021 and allowed him to withdraw his balance. Following this Monzo decided to close Mr M’s account.Account closed or refused

Monzo decided to review how Mr M was operating his account. Whilst it conducted its review the bank blocked Mr M’s account, this meant Mr M couldn’t access the funds in his account and no payments could be credited to the account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3956661.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.