Bank of Scotland Plc

Financial Ombudsman decision DRN-3955551 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Halifax then placed a block on Mrs C’s accountsFunds blocked or frozen

Halifax made an error when it did not inform the branch staff Mrs C intended to make a large withdrawal in branchService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3955551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.