Revolut Limited

Financial Ombudsman decision DRN-3955428 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Mr M has complained that Revolut Ltd won’t refund transactions he says he didn’t make or otherwise authorise.Unauthorised transaction

refund the £7.50 late fee that Mr M incurred for one of his billsCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3955428.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.