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Studio Retail Limited
Financial Ombudsman decision DRN-3944688 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Studio has attempted to exercise a lender’s rights and duties under a regulated credit agreement by asking Mrs A to repay sums lent to her under her running account credit agreement. Mrs A asserts that Studio has not acted fairly by doing so and says Studio ought to refund sums she’s paid towards the agreement. In other words, she’s expressed dissatisfaction about the administration of her regulated credit agreement.Complaint handling
Rules cited
FCA DISP (Dispute Resolution), Consumer Credit Act 1974, Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3944688.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.