Clydesdale Bank Plc
Financial Ombudsman decision DRN-3941319 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr H complains about Clydesdale Bank Plc trading as Virgin Money’s (“Virgin Money”) refusal to meet his claim under Section 75 of the Consumer Credit Act1974Card dispute or chargeback
Virgin Money does agree that it did not always give Mr H the level of customer service he is entitled to expect in relation to complaint handling.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3941319.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.