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Bank of Scotland Plc

Financial Ombudsman decision DRN-3939534 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Bereavement and power of attorney

In the Ombudsman’s words

I understand that in 2014 the joint account holder credited a large amount of money into the late Ms W’s joint account on 27 May 2014 to bring it back to a zero balance and then arranged for it to be closed on the same day.Account closed or refused

I understand the other joint account holder had power of attorney for the late Ms W at the time (later revoked in 2017), as she was incapacitated by her illness.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3939534.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.