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Financial Ombudsman decision DRN-3936239 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mr J’s account was closed or otherwise restricted so that he could no longer access the funds it containedAccount closed or refused

Pockit has caused a significant delay in Mr J receiving funds that belonged to himPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3936239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.