Bank of Scotland Plc

Financial Ombudsman decision DRN-3928486 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

wrongly blocked a payment he tried to make through his online bankingFunds blocked or frozen

Halifax says that the transfer triggered its fraud system, which applied a flag to require additional checks before the payment would be releasedPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3928486.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.