Santander UK Plc
Financial Ombudsman decision DRN-3927366 Upheld
Upheldoutcome, as published by the Ombudsman
£10,203redress stated in the decision
Tue May 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Santander closed Mr B’s accounts with immediate effect.Account closed or refused
He was also charged £7.50 for the period between 12 October 2021 and 22 October 2021 when the account closed. Having looked at the statements I can see that Mr B wasn’t able to use the account after 11 October because of the block on the account. He was charged for a full month even though the account closed on 22 October 2021. I do not think this is fairCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3927366.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.