Bank of Scotland Plc

Financial Ombudsman decision DRN-3924532 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Halifax couldn’t locate any other accounts using the information Ms J had provided. It said this could mean that an account was closed a long time ago and there are no longer records for it.Account closed or refused

Ms J is also unhappy about the service she received from Halifax. She says that the branch staff wouldn’t let her withdraw funds because she didn’t have an account book and she went without money for a long time because of this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3924532.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.