Bank of Scotland Plc

Financial Ombudsman decision DRN-3919944 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Mrs B is also unhappy about payment errors made by BM, which impacted her credit file.Credit file reporting

Mrs B has complained that Bank of Scotland plc trading as Birmingham Midshires (and referred to here as BM) has unfairly declined her request for a term extension on her mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3919944.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.