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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-3905340 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

wrongly said they’d missed a mortgage payment in early May 2022. This mistake wasn’t rectified by all credit reference agencies (“CRAs”) until late JuneCredit file reporting

Platform made a mistake when they tried to make a large additional payment to their mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3905340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.